Google started rolling out the July security patch yesterday. It didn’t take long before the first Google Pixel owners started reporting a problem. Their handsets seem to have difficulties in installing the latest update. Instead of installing the update smoothly, as it should, the Google Pixel handsets displayed the following message: “Couldn’t update – installation problem”. Given the fact that this is a minor update it is quite surprising that Google’s own handset encounters problems with the security patch. It is also notable that no Pixel XL user reported the same problem. It seems that it only occurs on the smaller model.
Some users reported that they are in the beta of Google Play Services. However, this doesn’t seem to be the problem. Others encountered the same issue without having any beta software installed. Also, some users got a message according to which the update can only be downloaded via WiFi connection after July 8. It’s not yet clear whether this message got to users after the first reports came in and whether it means that Google is already working on a solution which will become available in a few days. There were users who reported they managed to sideload the OTA. Others, unfortunately, failed to sideload. According to many, they never encountered such an issue on a Google device before.
Google’s team is currently looking into the problem so the solution should come shortly. Thankfully, the issue does not affect the usability of the Pixel handsets. However, it is frustrating for many users to keep trying to install a security patch over and over again. Then again, other models have to wait for months until they get these security patches so Google Pixel users will probably manage to survive for a couple of days. Google will probably solve the installation problem quickly and everyone will be able to install the update smoothly.